YOU GAVE the Global Village TelePort Platinum only three and a half mice, but it's worth at least four! Its fax software is superior, supporting grayscale and group faxing, and is PowerPC-native.
The Supra SupraFAXModem 288 does have more indicators, but most home users don't really care about or can't comprehend modem manuals or modem readouts! They want it to be easy to use and to work right out of the box, and that's what Global Village delivers.
Orryan Schriver
orryans@compusmart.ab.ca
YOU SAY THAT "since over half of MacUser readers use Macs and PCs, U.S. Robotics' snub of its Mac customers is less painful than it might otherwise be" (Letters, September '95, page 13). Condoning improper support for the Mac platform is unforgivable, especially from a Mac magazine. It is not a major task to write a simple flash-memory upgrade program for a Mac.
Therefore, the lack of such a program by a vendor clearly indicates that it is not interested in supporting the Mac platform, and we Mac users should steer clear of this vendor and give our business to vendors who do support the Mac market. If we continue to condone shoddy support for the Mac, we will continue to get it.
Thomas Myers
ITA@aol.com
/ We don't believe that calling a support practice "painful" is the same as condoning it. And, for our money, the quality and performance of U.S. Robotics modems are worth the hassle. You're right about one thing, though: Flash upgrade software is not rocket science, and U.S. Robotics deserves spankies for not making its software Mac-compatible.
